Shipping policy

How do we deliver?

We deliver all products Worldwide via Thailand Post which is a very reliable service. We use the most cost efficient method without sacrificing speed. All shipments are dispatched within 2-3 business days after payment has been received.

How much does it cost?

You can check the price of your shipment by adding products to your shopping cart and then going to checkout page. There you will see a calculated fee depending on the weight of your purchase. We charge you real cost of Thailand Post services, we don't put any profit into shipping.

Do you provide tracking number for my shipment?

Yes, we provide you with a tracking number so there is never any issues about the status of your shipment. You can track your shipment here.

Important Package Collection Instructions:

Please keep track of your tracking number once the package arrives in your country. If necessary, contact your local courier or post office for exact instructions on picking up your package, depending on your destination.

Please note that you, as the recipient, are responsible for receiving the package from the local courier on time, if applicable. Failure to comply with this requirement within the stipulated time may result in the parcel being returned to the sender or even destroyed.

Please note that ShopyThai cannot be held responsible for unclaimed packages or when the recipient refuses to accept delivery.

How long does it take to deliver to my country?

International deliveries take around 5-28 days depending on how far you are located from Thailand. Within Asia it takes around 5-10 days.

Do I need to pay any import duties or taxes for my shipment?

Import duties, taxes, and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility. We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that package may be shipped to you and may get custom fees when they arrive to your country.
Please check with your country's customs office to determine what these additional costs will may prior to buying.

What are the import restrictions?

Important information before placing an order: Please check with the customs of your country regarding restrictions on the import and use of certain ingredients before placing an order. Some countries may confiscate goods if they contain prohibited ingredients.

Each country has its own rules and limitations regarding the import of goods, especially when it comes to cosmetics, creams, and shampoos. These restrictions may apply to specific ingredients such as chemical components or plant extracts, which may be prohibited or require special permission for import.

We are always ready to provide you with complete information about the product composition to help you verify it against the requirements of your country. However, the final decision is always made by the customs authorities, and we cannot guarantee that the product will be cleared without issues. For a full list of ingredients in the product, please contact us at office@shopythai.com.

I don't want to ship by Thailand Post, can I use some other service?

Yes, you can. We operate with DHL, UPS, FedEx, Aramex Express, SF Express. If you want us to ship your products using some other service then you need send us request. We will then contact you to organize your shipment with any service you would like to use.

 

I have more questions about shipping, can you help me?

Absolutely! We work closely with every client and we will be more than happy to discuss any questions you have. Please contact us at office@shopythai.com and we'll get in touch quickly.