Return and Refund Policy

Return and Refund Policy

Last updated: July 14, 2026

You may request a return within 7 days after receiving your order. To be eligible, the item must be unused, unopened, in its original packaging, with all seals intact, and accompanied by proof of purchase. Please contact us before sending any item back.

Non-returnable items

For health, hygiene, and safety reasons, we cannot accept returns of opened or used cosmetics, beauty products, herbal products, supplements, food or snacks, items with a broken hygiene seal, gift cards, final-sale items, or products damaged through misuse.

Damaged, defective, or incorrect items

Please inspect your order upon delivery. If an item is damaged, defective, or incorrect, contact us within 48 hours and include your order number and clear photos. If the issue was caused by ShopyThai, we will arrange a replacement, refund, or return at our expense.

Change-of-mind returns

For approved change-of-mind returns, the customer is responsible for tracked return shipping. Original shipping charges, customs duties, import taxes, and return shipping costs are non-refundable unless the return resulted from our error. Do not send a return before receiving instructions from us.

Refunds

We will inspect the returned item and notify you of the decision. Approved refunds are issued to the original payment method. Please allow 5–10 business days for your bank or card provider to process the refund.

Cancellations

Orders may be cancelled before processing or dispatch. Once an order has shipped, it cannot be cancelled and the standard return procedure applies.

Customs refusal and unclaimed shipments

If an order is refused, unclaimed, or returned because customs fees were not paid, any shipping, customs, carrier, or return costs may be deducted from the refund.

Contact

ShopyThai
Email: office@shopythai.com