Shipping and Delivery Policy

Shipping and Delivery Policy

Last updated: July 14, 2026

Order processing

Retail orders are normally processed within 1–3 business days. Wholesale and large orders are normally processed within 3–7 business days. Orders are not processed on weekends or Thai public holidays. During peak periods, processing may take longer.

Estimated delivery times after dispatch

  • Thailand: 1–3 business days
  • Southeast Asia and East Asia: 5–10 business days
  • Australia and New Zealand: 7–14 business days
  • United States and Canada: 10–20 business days
  • United Kingdom and Europe: 10–20 business days
  • Middle East: 7–15 business days
  • Latin America: 15–30 business days
  • Africa and other destinations: 15–30 business days

Delivery times are estimates, not guarantees. The estimate displayed at checkout for the selected service takes priority. Customs, carrier delays, weather, holidays, and other circumstances outside our control may affect delivery.

Shipping charges

Shipping charges are calculated at checkout according to the destination, shipment weight, delivery method, order value, and carrier.

Tracking

When tracking is available, we will send the tracking number after dispatch. Tracking information may take 24–72 hours to become active.

Customs, duties, and restrictions

International customers are responsible for customs duties, import taxes, fees, and compliance with local import restrictions. Delays caused by customs are outside our control.

Delivery address

Please provide a complete and accurate delivery address. We are not responsible for delays, loss, or additional costs caused by incorrect or incomplete information supplied by the customer.

Delayed, lost, or damaged shipments

Please contact us if tracking has not changed for more than 10 business days or if the maximum estimated delivery time has passed. Report a damaged package within 48 hours of delivery and include your order number and clear photos of the parcel and items.

Wholesale orders

Processing time, freight method, cost, and delivery estimate for wholesale orders may be confirmed separately in the quotation or invoice.

Contact

ShopyThai
Email: office@shopythai.com